Customer Service issues and disputes are very rare, but if at any time a dispute arises between you and us that cannot be resolved you can refer the matter to be handled through RECC’s dispute resolution procedure, provided it falls within their remit. We must agree to follow this procedure if that is your wish. RECC is certified through the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider. You can find further information on the RECC website www.recc.org.uk/consumers/how-to-complain.

Renewable Energy Consumer Code
2nd Floor,
25 Eccleston Place,
Victoria,
London
SW1W 9NF

www.recc.org.uk